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AI sales manager and unified inbox · SaaS

Chatomate

An AI sales manager and one inbox for Instagram, Facebook, WhatsApp and Telegram. Chatomate answers customers in 6–7 seconds in Tajik, Russian and English, understands voice messages and payment receipts, collects phone numbers and passes hot leads to managers.

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Chatomate — AI sales manager and unified inbox · SaaS

In numbers

492K
messages processed
September 2025 – October 2026
198K
messages in the last 30 days
104K
AI-agent replies
since June 2026
6.5 s
median AI reply time
90% of replies under 11 s
56%
of AI replies sent outside working hours
18:00–09:00, Dushanbe time
59K
comments answered automatically
since April 2026
35.5K
CRM deals created automatically
since April 2026
368
payment receipts read by AI
32 duplicates caught

Production database, all customers and channels, as of 7 October 2026. Figures are aggregated and anonymised.

The challenge

In Central Asia most sales happen in Instagram Direct and messengers — and 54% of customer messages arrive between 18:00 and 09:00, when managers are offline. Shops lose leads at night, switch between several apps and keep no record of conversations, payments or deals.

Our solution

Chatomate brings four channels into one window and answers customers with an AI agent trained on the business’s own sales script and knowledge base. The agent leads the conversation to payment: quotes a price when asked, sends videos, reads the receipt and asks for a phone number. Under Instagram and Facebook posts it replies to comments and moves people to Direct. Hot leads go to managers in Telegram, deals move through a CRM pipeline, and broadcasts and drip sequences bring customers back. It runs in the browser and in a mobile app, with plans paid in somoni via Alif and SmartPay.

Key features

  • One inbox for Instagram, Facebook, WhatsApp and Telegram
  • AI sales agent trained on your script and knowledge base
  • Understands voice messages, photos and receipts — and spots forged ones
  • Comment auto-replies with a move to Direct
  • CRM pipeline, call requests and a receipts log
  • Daily Telegram report: what customers answered and who bought
  • Broadcasts, drip sequences and a visual flow builder
  • Forms, growth links, store and analytics
  • Web app and iPhone app: chats, call requests, receipts and push notifications

What’s inside

Channels

  • Instagram: Direct, comments under posts and Reels, story replies, click-to-Direct ads
  • Facebook: Messenger, page comments, autoposting
  • WhatsApp Business via the official Cloud API
  • Telegram company bots
  • Connection in a couple of minutes via Facebook login or directly via Instagram

AI sales manager

  • Works from your script and knowledge base: PDF and DOCX files, website pages, product catalogue
  • Replies in the customer’s language: Tajik, Russian, English and 43 more
  • Transcribes voice messages; reads the amount, bank and date on receipts and spots duplicates
  • Collects the phone number, creates a call request and hands the chat to a person when needed
  • Follows up with silent customers, respecting quiet hours and the promised payment date
  • Steps back while a manager is typing; dialogue simulator to test before launch
  • Recognises customers who have already paid — by receipt, form, label or call outcome — and switches from selling to support
  • Asks the script’s questions (budget, for example) and sends the owner a daily report at a set hour: how many answered, which option they chose and how many of them bought
  • Exclusion list: the bot never replies to family and friends

Comment auto-replies

  • Reply under the post and a message in Direct — by keywords or to any comment, typo-tolerant
  • Follower check: materials go only to followers of the account
  • Rules for all or selected posts, stories and Direct; “one reply per person” mode
  • Moderation: hide or delete comments by words; ad copies of posts are linked automatically

Live chat, CRM and receipts

  • All four channels in one list, with the CRM card next to the conversation
  • Just like WhatsApp: delivered and read ticks in WhatsApp, Instagram and Facebook, voice notes with a waveform and playback speed, quoted replies, reactions, deleted and edited messages
  • Inside a chat: pinned messages, search, a photo and file gallery; every form and receipt of the customer opens right from the chat; the customer sees “typing…” while an operator writes
  • Bot pause per chat, handover to a person, operator assignment, roles and permissions
  • Kanban pipelines: deals are created from conversations and move through stages automatically
  • Call requests reach managers in a Telegram bot, with escalation and quiet hours
  • “Will pay by…” dates with reminders; receipts log: amount, bank and operation number are read from the photo, the same receipt from the same customer counts as one payment, someone else’s is flagged as a repeat
  • Forged-receipt protection: Dushanbe City Bank and Alif number operations in sequence, so a receipt with an edited date or a layout the bank never uses is marked “Suspicious receipt” — the bot holds back the form and the group link until a manager checks the payment

Broadcasts, flows and forms

  • Broadcasts in Instagram, Facebook, WhatsApp and Telegram by tags and CRM stages; WhatsApp templates with variables in the header, body and buttons
  • Drip sequences with delays and conditions; calendar of scheduled sends and posts
  • Visual flow builder for all four channels: buttons, branches, delays, conditions, actions
  • In-chat forms: Telegram Mini App, WhatsApp Flows, web forms; growth links and QR codes
  • Registration after payment: the form is tied to the customer’s receipt, one-time personal links and shared group links, Excel export of registrations

Mobile app (iPhone)

  • All chats from the four channels in one list, messages arrive instantly; a push only when nobody has answered the customer yet
  • Voice notes, photos, videos and files; after WhatsApp’s 24 hours — sending by template
  • A phone number in a chat: call, or write on WhatsApp or Telegram in one tap
  • Call requests, receipts log, customer forms, CRM, broadcasts, auto-replies and store — on the phone
  • Works on a weak connection: the latest data opens from the phone’s memory
  • Interface in Russian, Tajik and English

Store, analytics and platform

  • Product catalogue, product cards in chat, cart and checkout; WooCommerce integration
  • AI-agent funnel: dialogues, contacts, receipts and AI spend; reports on comments, broadcasts and deals
  • Dashboard: new leads and money received by receipts for the chosen period
  • Plans in somoni via Alif and SmartPay; sign-in via e-mail, Google, Apple or SMS
  • Only official APIs: Instagram Graph, Messenger, WhatsApp Cloud API, Telegram Bot API
  • Database backups; monitoring of channels and AI models with alerts every 10 minutes
  • Every account’s data is isolated; staff have their own permissions, and a blocked member loses access at once

Screenshots

Live chat: Instagram, Facebook, WhatsApp and Telegram in one window. The AI answers a voice message, accepts a receipt and collects the phone number; the deal card is on the right.
Live chat: Instagram, Facebook, WhatsApp and Telegram in one window. The AI answers a voice message, accepts a receipt and collects the phone number; the deal card is on the right.
AI sales manager: the agent’s funnel for the period — dialogues, collected contacts, receipts and AI spend by channel.
AI sales manager: the agent’s funnel for the period — dialogues, collected contacts, receipts and AI spend by channel.
Flow builder: a “Book a trial lesson” scenario — every button has its own branch; one flow works in all four channels.
Flow builder: a “Book a trial lesson” scenario — every button has its own branch; one flow works in all four channels.
Comment auto-replies: keyword rules for a reply under the post and a message in Direct, follower check and trigger statistics.
Comment auto-replies: keyword rules for a reply under the post and a message in Direct, follower check and trigger statistics.
CRM pipeline: leads from every channel land on the kanban by themselves; each stage shows the sum of its deals.
CRM pipeline: leads from every channel land on the kanban by themselves; each stage shows the sum of its deals.
Broadcasts: a send to the “Awaiting payment” CRM stage — recipients and Instagram’s 24-hour window are counted instantly.
Broadcasts: a send to the “Awaiting payment” CRM stage — recipients and Instagram’s 24-hour window are counted instantly.
Call requests collected by the AI: conversation summary, preferred channel, “will pay by…”, statuses and Telegram notifications.
Call requests collected by the AI: conversation summary, preferred channel, “will pay by…”, statuses and Telegram notifications.
Receipts log: amount, bank and operation number are read from the photo; a receipt with an edited date is marked “Suspicious receipt”, someone else’s as a “Repeat”, and the same receipt from the same customer counts as one payment.
Receipts log: amount, bank and operation number are read from the photo; a receipt with an edited date is marked “Suspicious receipt”, someone else’s as a “Repeat”, and the same receipt from the same customer counts as one payment.

Mobile app

Chats from all four channels in one list: last message type, read ticks, unread counts and a “Bot paused” mark.
Chats from all four channels in one list: last message type, read ticks, unread counts and a “Bot paused” mark.
A chat in the app: the AI answered a voice note, accepted the receipt and asked for a number; ticks show the customer has read it.
A chat in the app: the AI answered a voice note, accepted the receipt and asked for a number; ticks show the customer has read it.
A number from the chat: call, or write on WhatsApp or Telegram in one tap.
A number from the chat: call, or write on WhatsApp or Telegram in one tap.
Customer forms right from the chat: enrolment status, the receipt with the recognised amount and operation number, the customer’s answers.
Customer forms right from the chat: enrolment status, the receipt with the recognised amount and operation number, the customer’s answers.
Call requests on the phone: conversation summary, preferred channel, “will pay by…”, receipt in chat and call outcome.
Call requests on the phone: conversation summary, preferred channel, “will pay by…”, receipt in chat and call outcome.

Screens from the live web app and iPhone app with demo data (the fictional “Lumo Academy”); no real customers, numbers or receipts.